Bar Association of San Francisco

As we approach a hybrid workplace, this is a good time to pause and reflect on civility and communication. All too often we jump to conclusions and communicate with others based on assumptions, which result in misperceptions, misunderstandings, and conflict.

At the beginning of a deposition, examining counsel on Zoom may make a facial expression that suggests anger about the answer the witness just gave. Defending counsel may respond with an accusation that examining counsel is threatening the witness. In reality, examining counsel’s facial expression was a reaction to a sharp abdominal pain from having recent surgery, which is why they are appearing through Zoom. But they do not want to appear weak, so they deny the facial expression was made, and the dispute escalates. The court reporter and witness are caught in the middle.

In this session, we explore how to reframe your mind to listen, observe, and communicate civilly and effectively.

Topics

What civility and ethics guidelines apply to lawyers, paralegals, and court reporters

How to use civility as a sword and shield

Minimizing stress, frustration, and disappointment through clear communication

How to make observations instead of judgments

Law firm and management’s role in the supervision of lawyers and staff

How to be a strong advocate for your client and yourself, while maintaining civility

Join our conversation to learn some practical tips for effective communication between lawyers, paralegals, staff, court reporters, and others and share your voice.

Date: Wednesday, September 15, 2021

Program: 12:00 – 1:15 p.m. Pacific Time

MCLE: 1 Hour